Frequently Asked Questions
Everything you need to know about the revolutionary hybrid cookware.
What exactly is hybrid cookware?
HexClad hybrid cookware combines the performance of stainless steel, the durability of cast iron, and the convenience of non-stick. Our patented laser-etched hexagon design allows you to sear like professional steel while being remarkably easy to clean.
Is HexClad cookware metal utensil safe?
Yes, our unique laser-etched surface is scratch-resistant. The stainless steel peaks protect the non-stick valleys, meaning you can use metal spatulas, whisks, and spoons without worrying about damaging the coating.
What is your shipping policy?
We offer free standard shipping on all orders within the contiguous United States. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.
Does HexClad come with a warranty?
We stand behind our products with a Lifetime Warranty. This covers any manufacturer defects in materials or workmanship for the lifetime of the product, ensuring your kitchen remains equipped for years to come.
Can I use HexClad on induction cooktops?
Absolutely. HexClad is designed with a magnetic stainless steel base, making it compatible with all cooktops, including induction, gas, electric, and ceramic glass.
How do I clean and maintain my pans?
HexClad is dishwasher safe, but you can also hand wash with warm soapy water and a sponge. For tougher burnt-on food, you can use a scouring pad or steel wool since the surface is designed to withstand abrasive cleaning.