Returns & Exchanges

We stand behind the quality of our cookware and offer a 30-day trial period to ensure your HexClad products meet your culinary expectations. If you are not completely satisfied, you can return your items for a full refund or exchange within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to begin the process.

2

Print Your Label

Select the items you wish to return and download your prepaid shipping label provided by our system.

3

Pack Your Items

Securely place the products in their original packaging or a sturdy box and attach the prepaid label to the exterior.

4

Drop Off and Refund

Deliver your package to the designated carrier; once received at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing